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| 001 | 40893 | ||
| 003 | URCABC | ||
| 005 | 20220427201540.0 | ||
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| 020 | _a9688605769 | ||
| 035 | _a(janium) 40819 | ||
| 035 | _a(janium)40815 | ||
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_aURCABC _bspa |
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_aspa _heng |
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_aHF5548.32 _b.T7718 2001 |
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| 100 | 1 | _aTschohl, John | |
| 240 | 1 | 0 |
_aE-service _kspeed, technology, and prince built around service _lEspañol |
| 245 | 1 | 0 |
_aCalidad en el servicio al cliente en internet _b la clave / _cJohn Tschohl |
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_aMéxico _bPax México, _cc2001 |
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| 300 | _aviii; 183p. | ||
| 500 | _aIncluye índice | ||
| 650 | 1 | 4 | _aComercio electronico |
| 650 | 1 | 4 | _aServicios al cliente |
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_c26816 _d26816 |
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