| 000 | 01279cam a2200373Ia 4500 | ||
|---|---|---|---|
| 001 | 38800 | ||
| 003 | MX-MoUR | ||
| 005 | 20230314222008.0 | ||
| 008 | 020628s2003 nyua b 001 0 eng d | ||
| 020 | _a0743225694 | ||
| 020 | _a9780743225694 | ||
| 035 | _a(janium) 38748 | ||
| 035 | _a(janium)38744 | ||
| 040 |
_aMX-MoUR _bspa _erda _cMX-MoUR |
||
| 041 | 0 | _aeng | |
| 050 | 4 |
_aHF5415.5 _b.H473 2003 |
|
| 100 | 1 |
_aHeskett, James L. _eautor |
|
| 245 | 1 | 3 |
_aThe value profit chain : _b treat employees like customers and customers like employees / _cJames L. Heskett, W. Earl Sasser, Jr. y Leonard A. Schlesinger |
| 264 | 1 |
_aNew York, NY : _bThe Free Press _c[2003] |
|
| 264 | 4 | _c©2003 | |
| 300 |
_axxii, 377 páginas : _bilustraciones ; _c24 cm |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin mediación _bn _2rdamedia |
||
| 338 | _avolumen | ||
| 504 | _aIncluye referencias bibliográficas e índice | ||
| 650 | 1 | 4 | _aComunicación en mercadotecnia |
| 650 | 1 | 4 | _aEfectividad organizacional |
| 650 | 1 | 4 | _aLealtad del empleado |
| 650 | 1 | 4 | _aSatisfacción del consumidor |
| 650 | 1 | 4 | _aServicios al cliente |
| 700 | 1 |
_aSasser, W. Earl. _eautor |
|
| 700 | 1 |
_aSchlesinger, Leonard A. _eautor |
|
| 942 |
_2lcc _cLIBRO |
||
| 999 |
_c24262 _d24262 |
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