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| 003 | UR | ||
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| 008 | 061105|||||||||||||||||||||||||||||||| d | ||
| 035 | _a(janium) 35487 | ||
| 035 | _a(janium)35485 | ||
| 050 | 4 |
_aHF5415.5 _b.Z44 1990 |
|
| 100 | 1 | _aZeithaml, Valarie A. | |
| 245 | 1 | 0 |
_aDelivering quality service _b : balancing customer perceptions and expectations |
| 260 |
_bThe Free Press _c1990 |
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| 999 |
_c20268 _d20268 |
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