<?xml version="1.0" encoding="UTF-8"?>
<mods xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" version="3.1" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-1.xsd">
  <titleInfo>
    <title>How to win customers and keep them for life</title>
  </titleInfo>
  <name type="personal">
    <namePart>LeBoeuf, Michael.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">nyu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>Berkley Books</publisher>
    <dateIssued>1989, c1987</dateIssued>
    <dateIssued encoding="marc">1989</dateIssued>
    <edition>Berkley trade paperback ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>190 p.  23 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Michael LeBoeuf.</note>
  <note>"A Berkley Book"--T.p. verso.</note>
  <note>Includes index.</note>
  <subject authority="lcsh">
    <topic>Customer relations</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer service</topic>
  </subject>
  <subject>
    <topic>Clientes, Servicio a</topic>
  </subject>
  <subject>
    <topic>Ventas</topic>
    <topic>Dirección y Administración</topic>
  </subject>
  <classification authority="lcc">HF5415 .L42 1989</classification>
  <identifier type="isbn">0425114686 (pbk.)</identifier>
  <recordInfo>
    <recordContentSource authority="marcorg">SDL</recordContentSource>
    <recordCreationDate encoding="marc">890501</recordCreationDate>
    <recordChangeDate encoding="iso8601">20220427180131.0</recordChangeDate>
    <recordIdentifier source="UR">2466</recordIdentifier>
  </recordInfo>
</mods>
