TY  - BOOK
AU  - Berry,Thomas H.
TI  - Managing the total quality transformation
SN  - 0070050716 
AV  - HF5415.157 .B47 1991
PY  - 1991///
CY  - New York 
PB  - McGraw-Hill 
KW  - Quality circles
KW  - Quality of products
KW  - Total quality management
KW  - Círculos de calidad
KW  - Calidad de los productos
KW  - Quality control
N1  - Includes bibliographical references and index; TQM : what''s it really all about? -- Setting the stage for quality -- A total quality management implementation strategy -- A total quality model -- Team-tackling quality problems -- QI teams : the 400 percent return on investment -- Quality planning -- Unit-level quality -- A transformation to TQM and the critical success factors -- The quality kickoff : turning on the burners -- Beyond the test site : going for companywide TQM -- For top management only -- Celebrating quality -- Hitting high gear -- A thousand points of contact -- Avoiding the traps -- A quality conclusion
ER  -