@book{33847,
	author = {Reeves, Maura},
	title = {Beyond the basics of reengineering},
	publisher = {Quality Resources/The Kraus Organization / Industrial Engineering and Management Press, Institute of Industrial Engineers; Norcross, Ga., U.S.A.},
	year = {c1994},
	address = {White Plains, N.Y., U.S.A. ; Norcross, Ga., U.S.A.}
}