00674    a2200181   450000500170000000800410001702000150005803500180007308200270009110000270011824501110014526000450025630000150030150400500031665000240036665000680039070000340045820220428081621.0150507s        mx      r     000   spa d  a0873894901  a(janium)4665204aHF5415.5  b.N327 20011 aNaumann, Earl,  d194610aCustomer centered Six Sigma b linking customers, process improvement, and financial results/cEarl Nauman  aMilwaukee, Wis.bASQ Quality Pressc2001  axx, 340 p.  aIncluye referencias bibliográficas e indice 4aServicio al cliente 4aServicio al clientexControl de calidadxMétodos estadisticos1 aHoisington, Steven H.,d1953-