00668nam a2200229Ia 450000100060000000300070000600500170001300800410003002000150007103500190008603500180010504000160012304100080013905000260014710000190017324501140019226000460030630000110035250000190036365000240038265000320040645501URCABC20220428081232.0130724||||||||||||||||gr ||| ||||||||| d  a0131453564  a(janium) 45408  a(janium)45402  aURCABCbspa0 aeng 4aHF5415.525b.T49 20041 aThomas, Harvey10aWho stole my customer?  b Winning strategies for creating and sustanting customer loyalty ./cHarvey Thomas.  aNew Jersey  bPearson  Educacion, c2004.  a209p.   aIncluye indice14aLealtad del cliente14aRelaciones con los clientes