Thomas, Harvey <br/><br/>
Who stole my customer?     Winning strategies for creating and sustanting customer loyalty ./ 
Harvey Thomas. 
 - New Jersey    Pearson  Educacion,   2004. 
 - 209p.  
<br/><br/> Incluye indice 
<br/><br/><label>ISBN: </label>0131453564 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Lealtad del cliente<br/>Relaciones con los clientes
<br/><br/><label>LC Class. No.: </label>HF5415.525  / .T49 2004