@book{30945,
	author = {Budjac Corvette, Barbara A. and Alba Ramírez, Verónica del Carmen ;},
	title = {Técnicas de negociación y resolución de conflictos /},
	publisher = {Pearson },
	year = {2011.},
	address = {México },
	edition = {1a ed.},
	note = {Incluye indice}
}