@book{25912,
	author = {Betz, Charles T.},
	title = {Architecture and patterns for IT service management, resource planning, and governance },
	publisher = {Elsevier/Morgan Kaufmann },
	year = {c2007.},
	address = {Amsterdam ;},
	note = {Incluye referencias bibliográficas (p. 397-406) e índice.}
}