Harmon, Paul <br/><br/>
Business process change    a guide for business managers and BPM and six sigma professionals / 
Paul Harmon ; foreword by Tom Davenport. 
 - 2a ed. 
 - Amsterdam ;  Elsevier/Morgan Kaufmann Publishers   c2007. 
 - xli, 549 p.   ill., map  
<br/><br/>incluye referencias bibliograficas e indice  
<br/><br/><label>ISBN: </label>9780123741523 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cambio organizacional.<br/>Comercio electrónico.<br/>Diseño de sistemas
<br/><br/><label>LC Class. No.: </label>HF5548.32  / .H367 2007