TY  - BOOK
AU  - Tschohl,John
TI  - Cashing in  : make more money get a promotion love your job
SN  - 0963626825
AV  - HF5386  .T7 1995 
PY  - 1995///
CY  - Minneapolis 
PB  - Best Sellers  
KW  - Servicios al cliente
ER  -