01503cam a2200397Ia 450000100060000000300080000600500170001400800410003102000150007202000180008703500190010503500180012404000310014204100080017305000250018110000290020624501570023526400440039226400110043630000500044733600270049733700330052433800120055750400520056965000360062165000310065765000250068865000340071365000250074770000280077270000350080094200150083595201430085095200950099399900170108838800MX-MoUR20230314222008.0020628s2003 nyua b 001 0 eng d a0743225694 a9780743225694 a(janium) 38748 a(janium)38744 aMX-MoURbspaerdacMX-MoUR0 aeng 4aHF5415.5b.H473 20031 aHeskett, James L.eautor13aThe value profit chain :b treat employees like customers and customers like employees /cJames L. Heskett, W. Earl Sasser, Jr. y Leonard A. Schlesinger1 aNew York, NY :bThe Free Press c[2003]4 c©2003 axxii, 377 páginas :bilustraciones ;c24 cm atextobtxt2rdacontent asin mediaciónbn2rdamedia avolumen aIncluye referencias bibliográficas e índice14aComunicación en mercadotecnia14aEfectividad organizacional14aLealtad del empleado14aSatisfacción del consumidor14aServicios al cliente1 aSasser, W. Earl.eautor1 aSchlesinger, Leonard A.eautor 2lcccLIBRO 001040708AGaURBCbURBCd2017-09-29e20170929 | Compral0oHF5415.5 H473 2003 p0083001r2022-04-27 00:00:00w2022-04-27yLIBRO zURBC 00102lcc40708AGaURBCbURBCcGENd2023-03-14oHF5415.5 .H473 2003p0092017tc.2yLIBRO c24262d24262