00842cam a2200253Ia 450000100060000000300070000600500170001300800410003002000150007102000240008603500190011003500180012904000160014705000250016310000260018824501210021425000110033526000390034630000450038550000250043050400530045565000460050870000340055438661URCABC20220427195142.0040701s2006    maua          001 0 eng d  a0071244409  a0072982330 (CD-ROM)  a(janium) 38611  a(janium)38607  aURCABCbspa 4aHD9980.5b.F549 20061 aFitzsimmons, James A.10aService management b operations, strategy, and information technology /cJames A. Fitzsimmons, Mona J. Fitzsimmons.  a5a ed.  aBoston bMcGraw-Hill/Irwin c2006.  axiv, 605 p. bil.e1 CD-ROM (4 3/4 plg.)  aFolio de CD ROM 1465  aIncluye referencias bibliográficas e índice.14aIndustrias de servicioxAdministración.1 aFitzsimmons, Mona J.eCoautor