00829nam a2200289 4500 35965 UR 20230525113553.0 061105|||||||||||||||||||||||||||||||| d 007231221 (janium) 35954 (janium)35952 URCABC spa spa HD9980.5 .Z45 2000 Zeithaml, Valarie A. Services marketing integrating customer focus across the firm/ Valarie A. Zeithaml 2a ed. Boston McGraw Hill 2000. xxviii, 620p McGraw Hill Series in marketing referencias bibliograficas Servicios indudtriales Marketing 0 0 0 0 AG URBC URBC GEN 2022-04-27 Compra HD9980.5 Z45 2000 0071172 2022-04-27 00:00:00 2022-04-27 LIBRO 20843 20843 LMKT3217 MERCADOTECNIA DE SERVICIOS 1