00600nam a2200169   450000100060000000300030000600500170000900800410002603500190006703500180008605000240010410000210012824500960014926000290024595201390027499900170041335962UR20220427193729.0061105|||||||||||||||||||||||||||||||| d  a(janium) 35951  a(janium)35949 4aHD9980.5b.L67 19931 aLoSardo, Mary M.10aService quality frontier, at theb : a handbook for managers consultants and other pioneers  bASQC Quality Pressc1993  00102lcc40708RETROaURBCbURBCcRETRO2d2022-04-27eCompral0oHD9980.5 L67 1993 p0072271r2022-04-27 00:00:00w2022-04-27yLIBRO  c20840d20840