00420nam a2200145   450000100060000000300030000600500170000900800410002603500190006703500180008605000240010410000210012824500960014926000290024535962UR20220427193729.0061105|||||||||||||||||||||||||||||||| d  a(janium) 35951  a(janium)35949 4aHD9980.5b.L67 19931 aLoSardo, Mary M.10aService quality frontier, at theb : a handbook for managers consultants and other pioneers  bASQC Quality Pressc1993