00400nam a2200145   450000100060000000300030000600500170000900800410002603500190006703500180008605000250010410000180012924500780014726000290022535484UR20220427193511.0061105|||||||||||||||||||||||||||||||| d  a(janium) 35473  a(janium)35471 4aHF5415.5b.H385 19921 aHayes, Bob E.10aMeasuring customer satisfactionb : development and use of questionnaires  bASQC Quality Pressc1992