00382nam a2200145   450000100060000000300030000600500170000900800410002603500190006703500180008605000260010410000210013024500600015126000250021135417UR20220427193457.0061105|||||||||||||||||||||||||||||||| d  a(janium) 35406  a(janium)35404 4aHF5415.157b.G37 19881 aGarvin, David A.10aManaging qualityb : the strategic and competitive edge  bThe Free Pressc1988