@book{14238,
	author = {Wight, Oliver W. and Oliver Wight International, Inc.},
	title = {The Oliver Wight ABCD checklist for operational excellence /},
	publisher = {John Wiley & Sons },
	year = {c2000.},
	address = {New York },
	edition = {5th ed.},
	note = {Originalmente publicado: 4th ed. Essex Junction, Vt. : Oliver Wight Publications, c1993.},
	url = {http://www.loc.gov/catdir/toc/onix06/00033007.html}
}