Delivering quality service (Registro nro. 20268)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00436nam a2200157 4500 |
| 001 - CONTROL NUMBER | |
| control field | 35498 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | UR |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220427193520.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 061105|||||||||||||||||||||||||||||||| d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (janium) 35487 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (janium)35485 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .Z44 1990 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 245 10 - TITLE STATEMENT | |
| Title | Delivering quality service |
| Remainder of title | : balancing customer perceptions and expectations |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | The Free Press |
| Date of publication, distribution, etc. | 1990 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General | Biblioteca Central | Biblioteca Central | 20/03/2015 | 20150320 | Compra | HF5415.5 Z44 1990 | 0037228 | 27/04/2022 | 27/04/2022 | Ingenieria |
